When patrons don’t care or won’t care 

I had a patron today come looking for The Pocket Style Manual, 6th edition, an item that we keep on reserve. She was using it for Chicago style. At first she wasn’t sure what the title was, just that she needed The Chicago Style Manual. I said, “Let me recommend this to you, A Manual for Writers of Research Papers, Theses, and Dissertations by Kate Turabian. I used it when I had to use Chicago style and it’s excellent.” This woman was immediately dismissive. She said, something to the effect of, “No. I can’t use that Chicago styles, I need this style. My professor said I have to use this.” It’s so frustrating to not be taken seriously, to want to explain that there aren’t multiple Chicago styles and that the book she was asking for has more than Chicago in it; it also has APA and MLA. There was no use. I had to just keep quiet and say OK. 

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